Last Updated: September 19, 2026
In short: if an extension doesn't work as described, tell us within 14 days of your first full charge. We'll work with you to fix it, and if we can't, you get a full refund.
1. Support comes first
All our products are digital downloads. When something doesn't work, the quickest way to a working site is usually a fix, so we always try that first. A refund is there for the cases we can't solve.
2. When you can get a refund
You can get a full refund when all of the following apply:
- It is your first purchase of that extension.
- You contact us within 14 days of the date of your first full charge. If you started on a paid trial, those 14 days run from the charge at the end of the trial, not from the trial fee.
- The extension doesn't work as described on its product page.
- You give us the details of the problem and a fair chance to fix it, including access to a test or staging site if we need it.
- We are unable to resolve the problem.
If you report a problem within the 14 days, your refund stays available while we work on it, even if a fix takes longer.
A paid trial is there so you can test the product on your own site before committing. The trial fee itself is not refunded, and it does not start or use up your 14 days.
3. When refunds are not given
- You changed your mind or no longer need the extension after downloading it.
- A feature you wanted is not described on the product page.
- Your site does not meet the Joomla or PHP requirements listed for the extension.
- The problem comes from another extension, your template or your server, and the product itself works as described.
- Subscription renewals and repeat purchases. The first full charge after a trial does not count as a renewal here, and is covered by section 2.
- The request is made more than 14 days after your first full charge.
- The trial fee on a paid trial.
- The license has been misused, or our Terms & Conditions have been broken.
4. Customers in the EU and UK
At checkout you agree to receive the download straight away and acknowledge that your 14-day right of withdrawal ends once the download begins. This does not affect your legal rights if a product does not work as described.
5. Subscriptions
- You can cancel your subscription at any time.
- Your subscription stays active until the end of the current billing period.
- No further charges are made after cancellation.
- Refunds are not given for unused time within a billing period.
- A paid trial becomes a full subscription automatically when the trial period ends, unless you cancel before then. Cancel during the trial and the full charge is never taken.
6. Custom development
Custom projects and development work are covered by the written estimate agreed for each project, not by this policy.
7. How to request a refund
Contact us through the Support page or at
8. How refunds are paid
Approved refunds are returned to the original payment method, and usually appear on your statement within 5 to 10 business days, depending on your payment provider and bank. Once a purchase is refunded, its license is deactivated.
We refund the amount you paid, in the currency you paid in. If your bank converts it, the amount on your statement may differ slightly because of exchange rates.
9. Related policies
This Refund Policy should be read together with our Privacy Policy and Terms & Conditions.
10. Contact
If you have questions about this policy, please contact us:
DotsCastle Software Technologies
3777, Samanatarpur, Old Town
Bhubaneswar 751002, Odisha, India
GSTIN: 21AATFD6254E1ZI
Email:
Website: https://contona.com