Frequently asked questions

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We’ll help you log in as quickly as possible.

Log in to your account and visit the Downloads section.

All payments are processed securely via PayPal.

No. We do not store any credit card details.

All payment information is handled directly by PayPal / Stripe.

If PayPal does not work for you, please email us.

We will provide a secure payment link where you can complete your purchase using a credit or debit card.

Mentioned in the products page & checkout page clearly.

For recurring payments, the billing period (monthly or yearly) is clearly displayed before you complete the payment.

You receive 1 year of support and updates, including all product releases during that period.

Support covers installation, setup configuration, and fixing of any product-related issues.

The product will continue to work on your website as long as it remains compatible with your Joomla version and hosting environment.

Enable auto-renewal for uninterrupted access to updates and support, or renew manually at any time.

To maximize your savings, we recommend renewing early. We offer an early renewal discount of up to 60% off.

Yes. We offer exclusive renewal discounts for our existing customers.

Renewal discounts:

• Early renewal: 60% discount
• After expiry (existing customer): 30% discount

Example (based on a $29 product price):

• Early renewal: $29 → $11.6
• After expiry: $29 → $20.3

Renewing early ensures the best value and uninterrupted access to updates and support.

You may use the product on unlimited websites.

Support is provided for one domain. Additional support is available as a paid service.

Yes, within 14 days of a first-time purchase, if the extension doesn't work as described and we can't fix it.

We always try to fix the problem first. See the Refund Policy for the details.

We usually respond very quickly - often within minutes.

If not immediate, you can expect a response within a few hours.

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Or submit our support / inquiry form.